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Utilizing Virtual Assistants to Improve Customer Service

Utilizing Virtual Assistants to Improve Customer Service

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Business owners are well aware that their most valuable asset is their customer base. They deserve the best treatment because they are the ones who keep the company going.

Any business that provides excellent customer service thrives for a variety of reasons. Increased client loyalty, repeat business, and referrals can result in business growth. Satisfied customers are more inclined to do business with you again.

Feedback from customers can give you useful information about potential improvements for your company. Additionally, providing excellent customer service can encourage positive word-of-mouth advertising that will draw in new clients.

The sections below show the many roles virtual assistants can play in your business.

Serve as Your Customer Service Representative

The faster you can respond to emails or phone calls when your goal is to provide exceptional customer service, the better.

Answer Help Desk Inquiries

You need a great system for handling help inquiries if your organization is required to do so. A customer who requests assistance usually has a current issue with your goods or services. Now is your chance to show them they made the correct choice in selecting you!

Organize Essential Communications

Customer interactions are a crucial component of customer service, but they can take a lot of your time to manage. Whether it’s creating newsletters, blog posts, or autoresponders, a virtual assistant can do all of these things for you.

Track Online Conversations

Do you monitor web mentions of your name or company? Are you certain that what purports to represent your business—given how simple it is to hide behind a keyboard today—really is your business?

Serve as Your Sales Representative

Customer service and sales are two crucial sectors in the corporate world that are frequently viewed as distinct entities. But selling is more than simply completing a deal; it’s also about giving them proactive customer care that meets their demands. 

You may create enduring relationships that lead to repeat business by taking the time to understand your clients and anticipating their needs.

Offer a Breather

It makes sense that as your business expands, you will feel overworked. Even when you’re exerting every effort to meet consumer expectations, it always seems like there’s more to accomplish.

But what if there was a method to reduce your workload without compromising the quality of your work? Virtual assistants for customer care can help in this situation. 

You may free up your time to concentrate on other aspects of your business by outsourcing part of your customer care duties.

Conclusion

As an entrepreneur, you may want to hold on or not want to trust anyone else to take care of your clients, but you don’t have to. A virtual assistant for customer support can give your company the consistency and quick responses it needs to stand out from the competition. 

You can save money by employing outside help and outsourcing the hiring, onboarding, and training of internal workers. 

These VA companies can tailor their customer support services to match your company’s unique requirements because they have access to highly skilled virtual assistants worldwide.

You can trust VASupportNow if you need virtual assistant solutions. Our team of experienced, professional, and well-trained virtual assistants can help you complete tasks and save time and money to help your business grow. 

Contact us today to alleviate your workload and maximize your business’s productivity!

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CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $7.50 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

“The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 48 hours prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties.

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Payment

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $8.49 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Billing

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $8.99 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Billing

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $9.99 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Billing

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $7.99 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

“The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties.

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Payment

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs