Customer Service Virtual Assistant

Navigating the landscape of modern business operations can be complex. In this digital age, traditional customer service faces challenges in meeting the dynamic needs of consumers. Enter the Customer Service Virtual Assistant, a game-changer in the industry.

Book A Call

Learn More

How Can a Virtual Customer Assistant Help You?

A Customer Virtual Assistant is not just about answering calls. They're your brand's frontline soldiers in the digital realm. Imagine the efficiency of a Virtual Assistant combined with the meticulousness of Customer service. They cater to clients across different time zones, ensuring each one feels heard, valued, and satisfied, redefining what Virtual Customer Service truly means.

Virtual Assistant Customer Support Services That We Provide

At VA Support Now, we specialize in providing top-tier virtual customer assistants. From handling inquiries, managing feedback, to troubleshooting, our virtual assistant for customer service ensures that your brand's online reputation is impeccable.

Order Processing and Fulfillment

Efficient order management by our virtual assistant customer service, ensuring timely and accurate deliveries.

Billing and Invoicing Support

Flawless invoicing handled by our expert customer care virtual assistant, removing all your billing hassles.

Returns and Refunds Management

Smooth return and refund processes managed by our customer service va, enhancing customer satisfaction.

Appointment Scheduling

Synchronized and timely appointment setups by our virtual customer service experts, always keeping you ahead.

Complaint Resolution and Escalation

Prompt resolution of issues, thanks to our adept customer service virtual assistant, ensuring no customer grievance goes unheard.

Live Chat Support

Immediate response with our 24/7 live chat support by our virtual customer assistants, always keeping the conversation going.

Social Media Customer Engagement

Boost your brand's online presence with engaging strategies by our virtual assistant for customer service on all social media platforms.

Email Management and Response

Prompt email responses, managed and organized, ensuring no communication gap with our customer service va.

1. Initial Call & Matchmaking

Partner with us to understand your business and industry. Our experts match top-notch Virtual Assistants (VAs) to your needs, and expand your search with outside expertise as needed.

2. Vetting & Candidate Presentation

Our VAs undergo a rigorous selection process. Choose from VA profiles, including résumés and introductory videos, to find the right fit.

3. Interview & Selection Debrief

Interview candidates to make an informed decision. We gather specific training information and offer additional candidates if necessary.

4. Training & Kick-Off

Chosen VAs complete certified training programs, ready to kick-start their roles. A formal introduction occurs through a kick-off call.

5. Ongoing Support

Our dedicated managers provide continuous support, enabling you to focus on your business.

Why choose a Customer Virtual Assistant from VA Support now

In today's digital-first era, businesses are constantly striving to break through the noise, aiming to offer a unique experience that makes them stand out. At the heart of this experience lies impeccable customer service. At VA Support Now, we understand this need like no other. But why us?

Bespoke Service: Our Virtual Assistant services are tailor-made. We don't believe in a one-size-fits-all model. Every brand is unique, and so is its clientele. We ensure our virtual customer assistant resonates with this uniqueness.
Trained Professionals: We don’t just hire; we nurture talent. Our virtual assistant customer service professionals undergo rigorous training, ensuring they are well-equipped to handle the diverse challenges of digital customer service.
Commitment to Excellence: For us, it's not just about answering queries. It's about creating memorable experiences. Our commitment to excellence ensures every interaction is a potential testimonial to your brand's greatness.
Security and Confidentiality: In an age of data breaches, ensuring client data's confidentiality becomes paramount. Our customer service virtual assistant operations are built on a foundation of trust and fortified by cutting-edge security measures.

By partnering with VA Support Now, you're not just outsourcing tasks, you're collaborating on a journey towards unparalleled customer service excellence.

Hire a Customer Virtual Assistant

Deciding to Hire a Customer Virtual Assistant is a monumental step towards upgrading your business operations. With VA Support Now, this journey becomes smooth, efficient, and transformative. Here's what to expect:

Consultation: We begin with understanding, diving deep into your business model, ethos, and customer demographics. This ensures our virtual customer assistants are aligned with your objectives from day one.
Seamless Integration: Our virtual assistant for customer service will integrate seamlessly with your existing tools and platforms. From CRM systems to live chat applications, the transition is smooth and hassle-free.
Flexible Working Models: We understand the dynamic nature of businesses today. Whether you need a customer service va for peak hours, specific campaigns, or round-the-clock support, we've got you covered.
Continuous Feedback Loop: We believe in continuous improvement. Regular feedback sessions ensure our services are always aligned with your evolving needs and industry standards.
Affordable Packages: Quality doesn't always have to come with a hefty price tag. Our competitive pricing models ensure you get the best of services without burning a hole in your pocket.

In essence, when you partner with VA Support Now, you are investing in a service that prioritizes your brand's reputation as much as you do. Elevate your customer service game; the future awaits!

Our pricing

FAQ

A blend of the efficiency of a Virtual Assistant and the personalized touch of traditional Customer service, designed for the digital age.

From managing inquiries, feedback sessions, to troubleshooting, they’re your brand’s digital frontline.

Excellent communication, knowledge of digital tools, and an understanding of the brand ethos.

A Virtual Assistant handles diverse roles, from administrative tasks, digital marketing, to specialized services like virtual customer service.

Partners & Clients

Meet Our Must Trusted

Verified Reviews From Companies We Helped

Stratton Ryan

2023-05-27

Mike has been a great addition to our team! We really appreciate his help on a daily basis. He is always willing to pitch in, no matter what the project is! We would definitely recommend VA Support Now to any business owner out there!

Collen Zack

2023-05-27

We have had a great experience with our assistant, Lily Anderson, working for our property management business. She is an excellent worker, balancing multiple tasks and always willing to help and support our team. She interacts with our customers on a daily basis and has become a wonderful asset. She has shown significant growth and is able to learn and adapt well.

Satyam Kumar

2023-05-26

Layla from VA Support Now is truly a team player and fast on her feet! She provides excellent customer service and has a great positive attitude with our agents and clients! She is often thanked by our customers for her kind and smooth service. She is a hardworking VA and should be recognized for her awesome efforts!

Femmie Evans

2023-05-06

VA Support has completely transformed my business. As a very busy business owner. I have been able to focus on spending more time on daily life activities because I have a reliable staff of employees thanks to VA support. Not only to I recommend VA support. I strongly encourage you to contact them immediately. Thank you VA support my life has forever changed.

Nicole White

2023-04-28

VA Support Now is very professional. My VAs are our dynamite; they work hard, are super efficient, and are very responsive. I’m so glad to have found VA Support Now. This partnership will grow our business!

R_Beulah

2023-04-23

VA Support Now has been an absolute game-changer for our team, providing outstanding support and helping us build our dream team.

Billy Erickson

2023-04-19

Our virtual assistant from VA Support Now has been an integral part of our team for nearly a year, delivering high-quality work and contributing to our growth.

Nancy Perry

2023-04-16

They have exceeded our expectations! They curated, trained, onboarded, and assisted us in hiring an exceptional team member who consistently exceeds expectations.

Mitchell Bermingham

2023-04-14

They have been particularly valuable for their organizational skills and project tracking capabilities. With their excellent work quality, we were able to delegate more responsibilities to them, which led to a significant increase in productivity. VSN has provided great support throughout the process, making it seamless and straightforward.

Ervin Tromp

2023-04-14

We've been working with VSN for a few months, and Lando, our virtual assistant, has been a valuable addition to our team. He's adapted well to our processes and is always eager to learn and lend a hand. Thanks to VSN, we were able to fill our position with a fantastic candidate.

Book A Free Discovery Call

Want to hire the perfect VA?

Book a call with one of our matching experts and we will help you find the exact fit for your business. Whether you are looking to hire a team of 1 or 100!

GET STARTED

BOOK A CALL TO START