FAQ

FAQ

Unlimited dedicated virtual assistants for businesses, startups, executives and personal tasks.

A virtual assistant is a remotely-located human that is ready to help fulfill your business’ tasks. Virtual assistants who are part of our VSN team have been extensively vetted and have proven experience performing the duties that they are assigned to do on your behalf. 

We operate with cybersecurity insurance to cover any negligence that may result from your scope of work. Additionally, all virtual assistants perform their work using Hubstaff, which monitors VAs interactions through time tracking and screenshots.

Virtual assistants are also trained and agree to comply with company policies and procedures related to handling sensitive data and information. 

We provide virtual assistants with the opportunity to work from anywhere, as long as they fulfill the requirements of having a strong internet connection and connected devices.

Any task that can be accomplished remotely can be assigned to virtual assistants. Essentially, virtual assistants complete the same duties and responsibilities that you would expect from anyone you hired in-house. They can handle tedious and repetitive manual tasks, execute complex marketing and sales duties, provide executive assistance, and more. Have a task and want to know if a virtual assistant can handle it? Get in touch!

That’s likely a resounding, “Yes!” We firmly believe that virtual assistants can add value across your business’ departments in many different ways. If you feel like you wish there was more time in a day, want to focus on high-level tasks, and ensure your day-to-day activities get the attention they deserve, then a virtual assistant can surely help your business accomplish its goals.

Our virtual assistants are available to work in the same time zone as you and can be on call based on the schedule that you require. 

In most cases, employees require a salary and benefits and tend to increase a company’s operating costs. On the other hand, a virtual assistant works as a contractor under a Form 1099 contract. Since VSN operates as a U.S.-based company, services rendered can be written off as a business expense. It’s a win-win for everyone involved.

Virtual assistants are trained to work within the industry that you operate in, so whatever platforms or tools are required for the job, they’ll know how to use them. Whether it be a specific CRM, design software, or business management platforms, our virtual assistants have the know-how and are ready to get started. Should you use any proprietary systems, our virtual assistants are eager to learn through quick demos or scheduled training.

Our virtual assistants go through a rigorous interview and onboarding process that ensures they have the necessary experience and skills to fulfill the job duties. We also ensure that the virtual assistant matched to your business will be a good culture fit and provide for a seamless professional relationship.

Yes! All of our virtual assistants fluently communicate in English, be it verbally or written. They have to pass an English proficiency exam before being hired by VASN, too. 

 

 

We run through an extensive process to understand your business and its needs. Then, we present to you virtual assistants that we believe to be a good match. Once you interview the options, you can select your first choice to begin working together. 

 

 

Of course! It is in our best interest, your best interest, and our team’s best interest to constantly provide training and development programs for upskilling.

Please visit our pricing page on all info regarding VA pay and potential savings for your business! 

Every business case is different, but we recommend sticking with a virtual assistant for at least a 90-day period to reap results and measure key performance indicators (KPIs). That being said, many virtual assistants provide an immediate return on investment and free up your time so you can do more. 

Unlike many competitors, VSN requires no upfront commitment for extensive contracts. Sign up to get started and cancel any time! We request that you provide at least a 2-week notice to terminate any agreement (out of courtesy to our virtual assistants).

VSN is a US-based company, but most of our virtual assistants reside in the Philippines. All of our virtual assistants speak fluent English and can work according to your desired schedule and time zone.

Please feel free to reach out and ask us!

You can contact us via phone or email. However, we highly recommend booking a free discovery call to get a true look into what your business stands to gain with Virtual Support Now.

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Visit our Help Center or email us at Info@vasupportnow.com as easy as 1,2,3…


Tips for reviewing resumes:

  1. Look for relevant experience: Check if the candidate has experience that aligns with the requirements of the position. Look for specific skills, achievements, and responsibilities that relate to the job.

  2. Check for consistency: Look for consistency in the candidate’s employment history. If there are gaps or frequent job changes, try to understand why and ask about it during the interview.

  3. Review education and certifications: Check if the candidate has the necessary education and certifications for the role. Verify that the institution or organization is legitimate.

  4. Pay attention to formatting: Look for clear and concise formatting. Check for grammar and spelling errors, and make sure the font size and style are consistent throughout the document.

  5. Evaluate overall presentation: Consider the overall presentation of the resume, including layout, design, and organization. Does it show attention to detail and effort on the part of the candidate?

  6. Review cover letter: If the candidate has provided a cover letter, read it carefully. It can provide insights into their communication skills, interests, and motivation for applying to the position.

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $7.50 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

“The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 48 hours prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties.

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Payment

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $8.49 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Billing

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $8.99 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Billing

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $9.99 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Billing

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs

CLIENT SERVICES AGREEMENT

This Service Agreement (the “Agreement”) by and between (the “Client”) and VA Support Now (the “Service Provider”) also individually referred to as the “Party”, and collectively the “Parties”.

Services

The Service Provider shall perform the services agreed upon during the onboarding meeting.

Compensation

The Client hereby agrees to compensate the Service Provider at the rate of $7.99 per hour for the Services provided, with a minimum of four (4) hours and a maximum of eight (8) hours of Services per day. Payment for said Services shall be made in accordance with the schedule outlined in this agreement.

Expenses

The Client agrees to reimburse the Service Provider for all expenses incurred as a result of performing the Services. The Service Provider agrees to submit all expenses to the Customer for approval prior to incurring the expense. All expenses must be approved in writing. The Customer will not be liable to reimburse the Service Provider for any expense(s) that was not pre-approved.

Payment

“The Service Provider shall issue invoices to the Client at intervals of ten (10) days. The Client shall make payment of all invoices within a period of two (2) days from the date of invoice.

In the event of any late payment by the Client, a late fee of five percent (5%) of the outstanding amount shall be imposed and accrue weekly until full payment is received.

The term of this Agreement shall commence on the Effective Date, agreed by both parties, and continue for days set by both parties, unless otherwise terminated per the terms of this Agreement.

Termination

Either Party may terminate the Agreement at any time upon 7 days prior written notice to the other Party. In the event the Customer terminates the Agreement, the Customer shall still remain obligated to pay the Service Provider for any Services performed up to the date of termination and any expenses approved, but not paid, prior to the date of termination.

In the event the Service Provider terminates the Agreement, the Service Provider shall reimburse the Customer any amounts previously paid to the Service Provider for which the Service Provider has not yet performed the Services.

This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been received.

Relationship of the Parties.

  • No Exclusivity
    • The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties. The Service Provider agrees the Service Provider will not enter into any agreements that conflict with the Service Provider’s obligations under this Agreement.
  • Independent Contractor.
    • The Service Provider is an independent contractor. Neither Party is an agent, representative, partner, or employee of the other Party.
  • Non Solicitation.
    • The Client agrees not to engage or solicit, either directly or indirectly, the services of the Contractor for any work without providing prior written notice to the Company and paying the applicable Placement Fee.
  • The Parties hereto agree that this Agreement shall be governed by, and construed in accordance with, the laws of the State of California and/or United States of America, in which the obligations under this Agreement are to be performed. In the event that the obligations hereunder are to be performed in multiple states or countries, the Parties agree that this Agreement shall be governed by the laws of the State of California”.

Confidentiality

  • The Parties agree to keep this Agreement confidential except as required by law or the party’s consent.
  • This Agreement constitutes the Parties entire understanding of their rights and obligations. This Agreement supersedes any other written or verbal communications between the Parties. Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

Payment

The client authorizes VA SUPPORT NOW to initiate variable entries to the account described above for any amounts owed by Client to VA SUPPORT NOW related to the services provided under the Client Services Agreement, including but not limited to: hourly fees, late fees, start up fees, and any other fees applicable to the Agreement and services provided thereunder.

This authority is to remain in full force and effect until VA SUPPORT NOW has received 10 days written notification of cancellation from Client of the termination of the Agreement and this authorization. If the Client fails provide written notification to VA SUPPORT NOW within the time period set for herein and in the Agreement, VA SUPPORT NOW shall be permitted to charge the credit card above for any/all outstanding fees and costs